Mandatory:

Strong knowledge and experience with Microsoft Dynamics 365 ERP & CRM and other related technologies.

Responsibilities:

Advise on solution architecture and provide technical guidance

Advise on system architecture and make recommendations for improvements or upgrades

Analyze and resolve complex technical issues, identifying the root cause of problems and developing solutions to fix them

Collaborate with business stakeholders to gather requirements for the system and communicate these requirements to developers and consultants

Coordinate with IT teams, vendors, and other stakeholders to ensure successful platform deployment and ongoing support

Develop and manage the budget for the project

Develop project plans and timelines, and manage the project team to ensure successful delivery

Ensure that the system is properly maintained, monitored, and supported

Ensure successful deployment of the system and proper integration with other technology infrastructure components

Identify and mitigate risks and issues related to the project and the system

Monitor system performance and availability

Oversee the entire process of deploying the ERP/CRM software platform

Oversee the implementation and maintenance of the ERP/CRM platform

Oversee ongoing maintenance and support provided by developers and consultants to ensure system stability and reliability, and promptly address any issues that arise

Provide oversight and guidance to developers and consultants during the system design phase to ensure it aligns with the organization’s requirements and technology strategy

Test and validate the system to ensure it meets business requirements

Train end-users on the system and provide ongoing support and troubleshooting