How will you shape a better world?
At TECS, we’re dedicated to meeting tomorrow’s needs today. We believe that by empowering our team members and fostering a culture of curiosity and innovation, we can create sustainable solutions that benefit both our clients and the planet. We value trust, transparency, and collaboration, and we’re committed to making a positive impact in everything we do. Join us and be part of a team that’s shaping the future.
IT Technical Support – At Customer Premises
Location: Genting Highlands Premium Outlets
We are seeking a dedicated IT Technical Support to provide first level support to users on hardware, software, and all IT related issues, including troubleshooting ELV / physical security system devices such as CCTV, card access, digital signage, and other related systems. As a member of our team, you will be responsible for ensuring the smooth operation of our client’s IT infrastructure by providing technical assistance to end-users on-site.
Responsibilities:
Provide first level support to users on hardware, software, and all IT related issues
Troubleshoot ELV / physical security system devices such as CCTV, card access, digital signage, and other related systems
Reside at client’s site to provide technical support and assistance to end-users
Install and set up Access Point, IP Phone, IT network system related
Respond to incidents and service requests from end-users via telephone, email, and on-site service
Identify and resolve problems/or escalate to other technical resources
Perform computer hardware/software installation and troubleshooting
Administer servers such as Domain controller, file server, backup, etc.
Monitor network infrastructure using network monitoring software
Coordinate with vendors on IT system support and maintenance
Submit a daily summary report
Perform any other duties and responsibilities as assigned by Management
Requirements:
At least 1 year of working experience in the IT-related field
Ability to manage and prioritize multiple problems and issues
Responsible and team player
technical knowledge in Windows-based operating systems, Microsoft products, servers, switches, security systems, and structured cabling, and other general applications
Knowledge and experience in troubleshooting ELV / physical security system devices such as CCTV, card access, digital signage, and other related systems
Willingness to work on rotational shifts, 10 am to 10 pm
If you are a highly motivated individual with a passion for IT and providing exceptional customer service, and have experience troubleshooting ELV / physical security system devices, we encourage you to apply for this exciting opportunity as a IT Technical Support.
TECS is established primarily to be an essential part of an organisation’s ICT needs. Our team provides advice, consultancy and project management services for the entire spectrum of ICT systems and Extra Low Voltage service.
TECNOVIQ CONSULTING & SERVICES SDN BHD (1018452-K)
No. 27-2A, Jalan PJU1/3F,
Sunwaymas Commercial Center,
47301 Petaling Jaya,
Selangor, Malaysia.
Tel : 03-7887 7803
Email : hello@tecs.global